1.1 This is an Agreement between You and Creditsafe Belgium N.V. (“Creditsafe”) regarding the use of the Creditsafe Service.
1.2 You and Creditsafe are sometimes hereinafter referred to individually as a “Party” and collectively as the “Parties”. Further, capitalized terms, unless otherwise defined, shall have the meaning attributed to them in Clause 2.1 herein.
1.3 The terms and conditions set out in this Agreement will apply to every offer, quotation and agreement between You and Creditsafe, in so far as these general terms and conditions are not deviated from expressly by the Parties in writing.
1.4 By signing this Agreement or by accessing or using the Service You are accepting:
(i) to be bound by our terms and conditions contained in this Agreement and
posted on our website www.creditsafe.be and to expressly reject the applicability of any purchase or other conditions of You or your company;
(ii) All details contained on your order confirmation and invoice.
2.1 In this Agreement (including the order confirmation) the following terms, unless the context otherwise requires, have the following meanings:
“Agreement”: this Agreement between Creditsafe and You including the order confirmation;
“Alliance Partner”: third party suppliers of Information;
“Company Reports”: reports about companies or/and company directors;
“Creditsafe Country Search”: the ability to access Creditsafe’s own data feed across key European companies allowing customers to obtain Company Reports and access to risk tracker;
“Freedom Package”: unlimited access to Company Reports and Risk Tracker;
“Information”: all information, materials, data, and/or databases made available to you through the Creditsafe website (www.creditsafe.be) or other networks connected to the website and all information, materials, data, and/or databases otherwise made available to you by Creditsafe and/or its Alliance Partners;
“International Gateway”: the ability to send for and obtain a report on companies across a number of countries;
“Media Solutions”: ability to search for news articles concerning companies and directors across the internet;
“Open Access Reports”: access to a set number of Company Reports and/or Risk Tracker;
“Prospects”: the ability to export business records to use in telemarketing or direct marketing campaign;
“Risk Tracker”: the ability to monitor changes that may occur in a company or director and being informed of the same through emails or online websites;
“Service”: the service that is specified in the order confirmation and further includes all services provided to You by Creditsafe pursuant to this Agreement or in connection therewith. The Service provided to You may include one or more of the following:
(i) Creditsafe service (which provides information on and assessment of the creditworthiness of third parties via the internet) and or
(ii) Media Solutions (the media search engine) and all materials and information provided under all of the above;
“Standard Price”: the standard price for the Services as indicated on the Creditsafe website;
“WBP”: Wet Bescherming Persoonsgegevens (Belgian Personal Data Protection Act, i.e. the law of 8 December 1992);
“You”: The legal entity or natural person, its representative(s), authorized agent(s), its successor(s) in title and its legal successor(s), who has entered into an agreement with Creditsafe.
3 Agreement Period
3.1 The Agreement shall be in force for the term set out in the order confirmation, or, if no term is specified on the order confirmation, for a period of 12 months from the date as confirmed on your order confirmation.
3.2 You agree that Creditsafe has the right to contact You during this agreement period regarding new developments and products.
4 Performance of the Agreement
4.1 Creditsafe will perform the Agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
4.2 Creditsafe will be entitled to request an advance payment from You and will only be obliged to perform or continue performance after You have made this advance payment.
4.3 From time to time Creditsafe may make alterations to the data or Services that You enjoy. Creditsafe will take all reasonable steps to inform You of these changes with as much advance warning as possible.
5 Quotations, Charges and Payment
5.1 Quotations issued by Creditsafe will have a validity period of no longer than 30 days, unless stated otherwise. Creditsafe will only be bound to quotations if the acceptance of such is confirmed by You in writing within 30 days, unless stated otherwise.
5.2 With consideration to Creditsafe providing You with the Service, materials and information, You agree to pay the amount specified in your order confirmation and/or invoice on the times and dates specified therein. Unless otherwise specified in the order confirmation and/or invoice all payments must be made within 21 days of invoice date.
5.3 You are not entitled to suspend payments, or to invoke discount, settlement or compensation.
5.4 If You fail to pay the amount(s) specified on the order confirmation and/ or invoice and or any other amount due pursuant to the Agreement in full on the times and dates specified therein, You will be in default by operation of law and all the amount(s) outstanding will become due with immediate effect. Such outstanding amount(s) will then carry interest at an annual rate of 2% above the statutory interest rate. Interest shall accrue on a daily basis from the due date until the date of actual payment in full, including accrued interest, notwithstanding any pending trial or (court) judgment.
5.5 If You are in omission or default in fulfilling your obligations on time, all reasonable costs for obtaining settlement out of court will be payable by You. In that case, You will in any event owe 15% collection costs over the sum due with a minimum of € 450.
5.6 The administration of Creditsafe shall, save for manifest error, be conclusive as to the amounts of principal and other sums due from time to time by You to Creditsafe.
5.7 All prices referred to in this Agreement are exclusive of VAT (BTW / TVA) or other similar turnover taxes. Such taxes are payable together with the amounts that the taxes relate to.
5.8 If You shall be declared bankrupt or shall be granted moratorium (procedure van gerechtelijke reorganisatie/ réorganisation judiciaire) or a resolution for the dissolution or liquidation of your company shall have been adopted or if You shall be in default with respect to any of your obligations hereunder, then, in any of such event, the principal of the amount outstanding to Creditsafe under this Agreement and any interest accrued thereon shall be immediately due and payable without presentment, demand, protest or notice of any kind.
6 Creditsafe’s Proprietary Rights
6.1 Access to the Service does not grant You any intellectual property rights including but not limited to know-how in the broadest sense, copyrights, trademark rights, design rights, patent rights, databank rights and neighboring rights, both under Belgian and foreign law of Creditsafe or any third party.
6.2 The Service made available to You is protected by copyright and other intellectual property rights. You acknowledge that You are not permitted to copy, reproduce or modify any element of the Service without Creditsafe’s written permission. Creditsafe may take steps to assist identification of its Service including (without limitation) data encryption, addition of dummy records or any other technical or other method Creditsafe considers necessary.
6.3 All documents issued by Creditsafe, e.g. reports, advice, agreements, designs, software, etc. are intended for use only by You, and You may not multiply, make public or inform third parties of such without the prior permission of Creditsafe.
7 Your Obligations and Conduct
7.1 You agree to use the Service solely for your own business purposes and to abide by all laws and regulations applicable to your use of the Service and not withstanding fore going to comply in all respects with the WBP, including obtaining consent before searching an individual (where applicable).
7.2 The Service made available to the Customer is a non transferable license and is provided solely for the Customer’s own internal use within Belgium.
7.3 The Service made available to You is provided solely for your own use and You will not transfer, assign, sell, sub-lease, sub-licence, or in any other way transfer or assign your access or use of the Service (or any part or facility of it) or any of your rights or obligations under this Agreement to any other person, or attempt to do so, unless it is expressly permitted by Creditsafe in writing.
7.4 You will not:
(i) use the Information fraudulently, in connection with or for purposes of a criminal offence, or otherwise unlawfully;
(ii) attempt to gain unauthorised access to the Information through any means whatsoever;
(ii) modify any of the Information; or
(iii) reproduce, publish in any form of media, distribute, sell or transfer any of the Information provided in the Service (including prospect data) to or for any third party or incorporate it into any product or service made available to third parties.
8 Password and Security
8.1 You agree that You are responsible for maintaining the confidentiality of your password and account details and are fully responsible for all activities using your password or account. You agree to immediately notify Creditsafe of any unauthorised use of your password or account and agree to exit your account at the end of each session.
9 Obligations, Warranties and Limitation of Liability
9.1 The Information that You are provided with is collated from public sources that are out of Creditsafe’s control. Whilst Creditsafe aims always to maintain a quality fully operative service, the Service and Alliance Partner services are nonetheless provided on an "as is", “as available” basis without warranties of any kind, whether express or implied.
9.2 Specifically Creditsafe gives You no warranty or assurance about the contents of the Service. Whilst Creditsafe does endeavour to maintain the accuracy and the quality of the Service, they may be incorrect or out of date. Therefore any use You make of the Service is at your own risk.
9.3 Creditsafe disclaims all liability, including but not limited to all liability in contract (including negligence) or otherwise in connection with the Service and/or Alliance Partner service, for any indirect, incidental, third party, special or consequential loss, loss of profit, revenue, savings or data which may result from the use, delays in use, or inability to use the Service.
9.4 Creditsafe's entire liability in respect of all claims arising out of or in connection with this Agreement or its subject matter in any 12 month period (considered retrospectively from the date on which the course of action arose) shall not exceed an amount equal to the sums payable by You to Creditsafe in respect of that 12 month period.
9.5 Any claims made by You must be submitted within one year of the discovery of the damage; failure to do so will result in the forfeiting of your rights.
9.6 Notwithstanding any other term of this Agreement Creditsafe does not limit or exclude liability for damages that arise from its gross misconduct or intention.
10.1 You agree to indemnify, defend and hold Creditsafe, its parents, subsidiaries, affiliates, directors and employees harmless from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by Creditsafe or its parents, subsidiaries, affiliates, directors or employees in connection with your use of the Service in breach of this Agreement or any negligence.
10.2 You agree to indemnify Creditsafe from all costs, claims, losses, damages, or awards which Creditsafe may sustain or incur as a result of any breach by You of the provisions of the WBP.
10.3 You agree to indemnify Creditsafe from all costs, claims, losses, damages, or awards which Creditsafe may sustain or incur as a result of any breach by You of intellectual property rights of any third party to materials or data issued by You to Creditsafe, which are used during the performance of the agreement.
11 Force Majeure
11.1 Creditsafe will not be liable for failure to perform any obligation under this Agreement if such failure is caused by the occurrence of any unforeseen contingency or circumstance beyond the reasonable control of Creditsafe, including internet outages, communications outages, fire, flood war, act of God or change of law, including the WBP and related rules, regulations, case law and prevalent opinion and interpretation.
11.2 Creditsafe may invoke force majeure if the circumstances preventing fulfilment, or further fulfillment, arise after Creditsafe should have fulfilled its obligations.
12 Additional Conditions in respect of Media Solutions
12.1 Creditsafe is not responsible for the quality or availability of the content produced by the sources. Should any of the Media Solutions service and content be deemed to be infringing any law or right of a third party, Creditsafe has the right to remove the infringing material without obtaining your consent. Creditsafe will be entitled to take all such steps that it considers to be necessary for the purpose of bringing an end to such infringement. Creditsafe is not liable for your negligence or misuse of the Media Solutions service or content from third parties. Where access to websites require payments you will be responsible for paying the same.
13.1 Creditsafe may, with immediate effect terminate the Agreement or suspend access to the Service:
(i) if You do not fulfil your obligations under the Agreement, after not having remedied or cured the breach of contract within 7 days after reception of a letter of default sent by Creditsafe; or
(ii) in the event of your insolvency or bankruptcy.
14 Consequences of termination
14.1 On expiration or termination howsoever arising, You must take reasonable steps to delete any information and materials provided by the Service, or any part of the website copied to any hard disk or other permanent storage device and are not allowed not make any further use of such information and materials provided through the Service.
14.2 Upon termination of the Agreement Clauses 5, 6, 8, 9, 10, 11, 12, 15 and 17 shall continue with full force and effect.
15.1 Parties agree not to disclose and to keep secret any confidential information that they have obtained from one another or from a third party within the context of the Agreement. All information will be regarded as being confidential, unless expressly stated otherwise.
15.2 Parties will not be liable for damages in connection with violation of Clause 15.1 if they are designated by law or a competent court to disclose confidential information and there is no legal right on ground of which they may refuse to do so.
16 Ledger 3D
16.1 In the event that the Company receives the Service via Creditsafe’s interactive risk management tool, “3D Ledger”, the Company will provide Creditsafe with information relating to its debtors ledger; the “Payment Data”.
16.2 The Company hereby grants Creditsafe a non-exclusive, non-transferable perpetual licence to include the Payment Data in products and services that Creditsafe will make available to its customers.
17.1 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain enforceable.
17.2 The failure of Creditsafe to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such a right. This Agreement constitutes the entire agreement between You and Creditsafe in relation to the Service. In the first year of this agreement our Open Access Reports or Freedom Package usage has a cap of 49,999 reports.
17.3 There is a Dutch, French and an English version of this Agreement. In the event of a disagreement or dispute relating to the interpretation of the Agreement the Dutch version will be binding.
18 Governing law and competent forum
18.1 This Agreement shall be governed by and construed in accordance with law of Belgium
All disputes arising between parties out of or in connection with this Agreement, if they cannot be solved amicably, shall be submitted to the competent court in Belgium
* Creditsafe Belgium N.V., Zelliksesteenweg 12, 1082 Brussel